Client Background
A major IT services conglomerate with thousands of employees across global operations.
Challenge:Modernizing Internal IT for Enterprise Productivity
- Internal IT helpdesk was a bottleneck.
- Slow response times and high operating costs hurt productivity.
- Legacy on-premise infrastructure was oversized, inefficient, and hard to manage.
Solution: Migration to Google Cloud Platform (GCP)
Migrated internal applications to Google Cloud Platform (GCP).
Chose GCP for:
- Advanced data analytics & ML capabilities for predictive IT support.
- Rightsizing and optimization tools to reduce infrastructure costs.
Managed Services Engagement
Engaged a FinOps + SRE (Site Reliability Engineering) partner.
Implemented:
- Cost governance and automated resource scheduling.
- SRE principles to improve helpdesk reliability.
Reduced waste, improved governance, and streamlined IT operations.
Key Outcome
- 50% faster support response times.
- 42% cloud cost reduction.
- 68% boost in IT team productivity.
- 20% smaller infrastructure footprint.
=
⏱️
50%
Faster Support Response
💰
42%
Cloud Cost Reduction
👥
68%
IT Team Productivity Boost
🖥️
20%
Smaller Infra Footprint
Outcome: Performance & Efficiency Matrix
Large Technology Conglomerate
Healthcare & Pharma
Nov 23, 2022
