Challenge:
Wipro’s internal IT helpdesk operated on outdated systems that slowed resolution times and consumed excessive infrastructure resources. This directly affected employee productivity and efficiency across the enterprise.
Solution:
The organization modernized its internal IT helpdesk by migrating workloads to a cloud environment. This move streamlined resource usage, improved system performance, and enabled faster support cycles for employees.
Results:
- 50% improvement in helpdesk response times
- 20% reduction in infrastructure footprint, lowering costs and complexity
- Boosted overall employee productivity through faster, more reliable support
By reimagining its own IT operations, Wipro demonstrated how modernized enterprise applications can deliver measurable productivity and efficiency gains.
